Service Delivery Specialist (Hospitality)

Company Description

Malodia Business Coaching (MBC), founded by India’s leading business coach and management consultant CA Rahul Malodia, is dedicated to empowering entrepreneurs to systemize, scale, and transform their businesses. With over 15 million social media followers, MBC shares actionable insights on business strategies, finance, and entrepreneurial growth, inspiring Indian business owners to compete on a global scale. Through the Rahul Malodia Podcast, MBC connects with industry leaders, sharing success stories and practical wisdom across various domains. Having trained over 450,000 business owners nationwide, MBC’s mission is to help entrepreneurs build scalable operations and transition confidently from business owners to CEOs.

Role Description

This is a full-time, on-site role based in Jaipur for a Service Delivery Specialist in the hospitality sector. The Service Delivery Specialist will be responsible for overseeing and managing service delivery operations, ensuring high standards of customer satisfaction, and maintaining operational efficiency. Day-to-day tasks include handling customer interactions, addressing service concerns, monitoring service performance, and collaborating with team members to optimize service experiences. The role also requires analyzing performance data and developing strategies to enhance delivery outcomes.

Qualifications

Proficiency in Service Delivery Management and Service Delivery processes

Strong Analytical Skills to assess performance metrics and improve delivery outcomes

Ability to ensure high levels of Customer Satisfaction by addressing client needs effectively

Excellent Communication skills to collaborate with teams and handle customer interactions

Ability to adapt in a fast-paced environment and manage multiple priorities

Previous experience in the hospitality sector is an advantage

Bachelor’s degree in Business Administration, Hospitality, or a related field preferred