Insurance telecaller

Company Description

Coverbee is a licensed broker by IRDAI, mainly involved in providing insurance broking, real estate, and loan services. We are dedicated to offering efficient and personalized solutions to our clients. Our team is committed to excellence and ensuring customer satisfaction in every service we deliver. We operate out of our office in Rajkot, striving to build lasting relationships with our clients.

Job Location - upcoming new Office in Adajan Surat

company name - Coverbee Insurance Brokers Private Limited

job type - On site , Full time

Role Descripti on

This is a full-time, on-site role located in Rajkot for an Insurance Telecaller. The Insurance Telecaller will be responsible for handling inbound and outbound calls, providing information about insurance policies, and addressing customer queries. Day-to-day tasks include assisting customers with policy details, processing applications, following up with clients, and maintaining records of customer interactions. The role demands excellent communication skills and a high level of customer service.

Qualifications

• Excellent verbal and written communication skills
• Proficiency in handling both inbound and outbound calls
• Knowledge of insurance policies and services
• Ability to maintain accurate records and documentation
• Customer service experience
• Skills in problem-solving and critical thinking
• Experience in using CRM software is a plus
• Ability to work independently and as part of a team

Skills Required

Knowledge of insurance policies and services, Skills in problem-solving and critical thinking, Proficiency in handling both inbound and outbound calls, Customer service experience, Ability to maintain accurate records and documentation, Experience in using CRM software