Technical Lead Server

Who we are

Kore.Ai : Pioneering Conversational & Generative AI for Enterprise Excellence Kore.Ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.Ai has secured Series D funding of $150M, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan

JOB DESCRIPTION As a Technical Lead - Backend for the GALE product at Kore.Ai, you will play a pivotal role in driving the development of our innovative product GALE. You will lead a team of talented engineers in building robust, scalable, and high-performance backend services that power GALE, a cutting-edge platform designed to transform enterprise AI adoption.

RESPONSIBILITIES

• Start your day by leading a daily stand-up meeting, guiding your team through complex technical challenges, and providing mentorship to foster growth and collaboration.
• Collaborate with cross-functional teams to design and architect scalable backend solutions, ensuring alignment with GALE’s overall product vision.
• Dive into code, developing high-quality, clean, and efficient code for critical backend services. Conduct thorough code reviews to maintain codebase integrity and drive continuous improvement.
• Address technical issues and bottlenecks, working closely with DevOps to ensure smooth deployments and system reliability. Your expertise will be key in troubleshooting and optimizing backend processes.
• Contribute to the strategic planning of the product roadmap, identifying technical debt, and proposing innovative solutions to enhance the platform’s capabilities.
• Engage with product managers, front-end teams, and other stakeholders to align on project goals, share progress, and drive the successful delivery of features. What You’ll Need EXPERIENCE REQUIRED
• Minimum 5 – 6 years of experience in backend development, with at least 2 years in a technical leadership role, preferably in AI / ML-driven environments.
• Strong proficiency in backend programming languages such as Python, or Node.Js, and experience with microservices architecture, RESTful APIs, NoSQL databases like MongoDB, Docker, and Kubernetes.
• Proven track record of solving complex technical problems, optimizing system performance, and ensuring scalability in high-traffic environments.
• Exceptional leadership skills with the ability to mentor and inspire a team, along with excellent communication skills to effectively collaborate with cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment with a passion for innovation and a drive to stay ahead in the ever-evolving tech landscape.

MUST HAVE SKILLS Programming language (NodeJS - preferable / Python / Java / Golang), Database (MongoDB, ClickHouse, any SQL DB), Redis Cache, Messaging Queue (RabbitMQ / Kafka / Cloud service), Microservices, Basic knowledge on Kubernetes and Docker.

EDUCATION QUALIFICATION Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.