Service Desk Analyst (Mumbai / Hyderabad / Indore)

Must-Have

• Technical and system expertise (Windows OS, networking, active directory, DNS)
• Customer support using telephone and computer skills
• Excellent analytical skills and communication
• Problem-solving and troubleshooting abilities
• Time management
• Teamwork and collaboration
• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Support problem identification
• Advise users on appropriate course of action
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Excellent written and verbal skills.

Good-to-Have

Exp Range : 3 TO 5

Location : Mumbai, Hyderabad & Indore

Interview Type : Weekend Virtual Drive

Date : 22-Nov-25

Day : Saturday