Associate Implementation Specialist

Junior Software Implementation Engineer – Freshworks Software

Location : Perungudi, Chennai (Work from Office)

Department : Implementation Engineers

About Us

At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks, we work directly with global clients to understand their business requirements and tailor Freshworks solutions to fit their operational needs. We work at the intersection of technology, business processes, and customer success.

About the role :

There is a 3-month probationary period designed for individuals interested in building a career in software implementation. This is a hybrid role that blends business analysis with technical configuration.

You will be trained in :

• Core modules of Freshworks products (Freshdesk, Freshservice, etc)
• Understanding client requirements and business workflows
• Configuring and customizing Freshworks tools
• Basics of ITSM / CRM, automation, and third-party integrations
• Hands-on workshops, shadowing of implementation engineers
• Understanding of how businesses work and function
• Stipend will be provided for the course of 3 months.

Evaluation Criteria

Engineers will be continuously assessed on :

Outcome

Who Can Apply