L2 Service Desk & Infrastructure Administrator - Ticketing System

Role : Service Desk & Infrastructure Administrator - L2

Location : Bangalore

Work mode : Night Shift (Work from Home )

Education : Post-secondary degree in IT Management, Computer Science or equivalent mix of training and experience.

Industry certifications in IT, networking and / or security would be an asset

Experience : 3+ years of work experience as a Level 2 Help Desk Technician, System Administrator, or similar role.

About company :

We are your go-to partner for all your business technology needs. With strong expertise in Salesforce CRM setup, IT services, support, and staffing, we're committed to helping businesses of all sizes succeed. Our experienced team can smoothly integrate Salesforce into your operations, making it easier to manage customer relationships and process data. Plus, our full range of IT services ensures your technology runs efficiently, reducing downtime and boosting productivity.

Job Summary :

The Service Desk & Infrastructure Administrator - L2 will be responsible for managing and maintaining local end- to-end networks and IT interests, as well as interacting with global environments for various projects and initiatives. This position will report into the Director, IT Applications and under the day-to-day supervision of our Service Desk Supervisor, with a focus on service management and support.

Essential Functions :

• Resolve end-users IT Requests
• Technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PC's, Laptops, Tablets, Networking & Printers.
• Installation of Software and printers.
• Contribute, prepare, and maintain knowledge base articles.
• Provide general IT support to all users, both onsite and remote.
• Provide training on Microsoft productivity applications such as Microsoft Teams, OneDrive, SharePoint, OneNote, etc.
• Effectively communicate with end-users and team members.
• Ensure operation of local IT infrastructure, including servers, switches, routers, and other hardware.
• Work with the team to procure IT hardware and software.
• Ensure adherence to IT Policies and Standards.
• Focus on Confidentiality, Integrity, and Availability of all systems.
• Support facilities across technology infrastructure.
• Some Cloud platform support will be included.
• Support an environment that includes all operating systems.
• Windows domain and user provision management.
• Participate in network upgrades, buildouts, and troubleshooting.

Job Qualifications : Education :

Experience :

Knowledge, Skills and Abilities :

(ref : hirist.tech)