AtTravelay, we redefine how people book and experience travel. We’re a global, U.S.-based travel brand that believes inhuman-first support, transparent fares, and smooth travel experiences. Our mission is to simplify flight and vacation bookings through personalized assistance and expert guidance, helping customers acrossNorth America, Europe, Asia, the Middle East, Africa, and Australiareach their destinations with confidence.Position OverviewWe’re looking forexperienced, persuasive, and customer-oriented Travel Sales Consultantsto handleinbound callsfrom customers worldwide who are looking tobook flights, vacation packages, hotels, or make changes to existing itineraries .Your role will be toconvert inquiries into confirmed bookings, ensuring every traveler gets the best fare, best route, and best service experience possible — theTravelay way .Key ResponsibilitiesHandleinbound callsfrom global customers seeking to book or modify flights, travel packages, or ancillary services.Identify customer needs, offer suitable travel options, and deliver accurate fare quotes.Promote upsellingopportunities — including upgrades, travel insurance, and value-added packages.Maintain in-depth knowledge ofglobal airlines, routes, GDS fares, and promotionsto ensure best pricing and routing.Ensureaccurate booking entriesin the CRM or GDS system and coordinate with ticketing and fulfillment teams.FollowTravelay’s call quality, compliance, and PCI DSS standardsat all times.Achieve and exceedmonthly sales, conversion, and quality performance targets .Build lasting customer relationships throughtrust, empathy, and product knowledge .Coordinate with post-sales and customer care teams for smooth ticket delivery and after-sales support.Required Skills & QualificationsMinimum1–3 years of experienceintravel sales / airline booking / call center (inbound or outbound) .Proficiency inflight search, fare rules, exchanges, and reissues(GDS experience preferred – Amadeus, Sabre, or Galileo).Excellentcommunication skills in English(additional languages are a plus).Strongsalesmanship, persuasion, and closing skills .Ability to work in24 / 7 rotational shifts, including weekends or holidays.Attention to detail and ability to handle multiple calls simultaneously.Strong knowledge ofinternational routes, fare types, and airline alliances .Familiarity withpayment processing, invoicing, and refund workflowsis an advantage.Preferred QualitiesA passion for travel and helping people explore the world.Proven ability to meet or exceed targets in high-volume sales environments.Calm and composed under pressure — especially during irregular operations or schedule changes.Tech-savvy and quick learner with CRM or booking tools.What We OfferCompetitive base salary +high sales incentives and bonuses .Global exposure — interact with travelers from every continent.Growth and leadership opportunities within a rapidly expanding global brand.Comprehensive training onTravelay systems, tools, and compliance standards .Supportive team culture focused on performance, discipline, and excellence.Join the Human-First Travel RevolutionAt Travelay, every booking starts with a conversation — and every conversation starts with a human.If you have thedrive to sell, the passion to serve, and the confidence to lead conversations, we want you on our team.
Sales Executive • Delhi, Republic Of India, IN