Product Support Specialist

Job Location : Bangalore

About Position :

We are looking for multi-skilled candidates with excellent interpersonal skills for the position of Product Support Specialist. The candidate should be reliable, highly energetic, oversee a wide range of cross-functional teams, retail fulfillment teams, as well as third party logistics partners and vendors.

About EasyEcom :

EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 150+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Roles and responsibilities :

• Identifying clients' requirements and helping them use specific features
• Respond to clients' queries on time via chat, phone, or email and escalate, if needed
• Analyze and report any problems with the product functionalities.
• Guide clients through new features and functionalities
• Follow up with customers to ensure cent percent timely resolution for all the issues.
• Gather clients' feedback and share it with the team.
• Update our internal databases with information about clients' discussions and technical issues with the product.
• Recommend improvements and workarounds to make the product better
• Share feature requests with team members

Requirements :

Perks of Joining EasyEcom