Technical Support Engineer

Technical Support Engineer

Who We Are :

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. Just last year, Cimpress generated over $3B in revenue through customized print products, signage, apparel, packaging and more.

As a

National Pen brand , Pens.com provides custom marketing solutions to 22 countries worldwide, fostering global connections between businesses and their customers. We specialize in personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Our operations are supported by a network of 9 facilities across North America, Europe, Africa, and India. This global presence underscores our commitment to the timely delivery of our products and services to customers across the markets we serve.

About the role :

This role involves providing L1 / L2 application and infrastructure support by monitoring system s, coordinating issue resolution, and ensuring smooth IT operations. Ideal for engineering or computer science graduates who prefer non-coding technical roles, it requires strong analytical skills, proactive problem-solving, and effective communication. The role includes working with tools like SolarWinds, New Relic, and databases (Oracle, MongoDB, SQL) while collaborating across teams to maintain system stability and performance. Flexibility to work night and weekend shifts is expected.

What you will do :

• Minimum 2+ years of experience in E-Commerce / Telecom / Enterprise IT / Banking industry
• Monitor scheduled s (infra & application) on mails or via system like solarwinds, new relic etc
• Once is received on basis of criticality connect with right teams over email or chat
• Follow up with teams through the while it gets fixed
• Communicate to stake holder until issue is fixed
• Optimize the s on continuous basis to avoid unwanted and unnecessarys
• Maintaining and updating technical documentation and SOPs
• Attention to detail, a proactive approach while working on s
• Complete ownership of L1 and L2 support
• Understanding the functioning of the system.
• Collaborating with other verticals.
• To check / Analyze the transactions and logs and device settlements.
• Monitor process and software changes that impact production support
• Experience in providing L2 level support to customers (medium to large).
• Experience in analysis application logs for errors and corrections.
• Understanding and exposure to DB (Oracle, Mongo DB, Sql) will be an added advantage.
• Knowledge on Python, selenium tools for automation will be an added advantage.

What will make your candidature great :

Qualifications :

Bachelor's degree in engineering / computer science with technical understanding and experience.

Why You'll Love Working Here :

Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer :

Cimpress, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

We're Remote-First :

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

Please visit :

Meanwhile you can know more about our company details through below mentioned links :

Skills : L1 Support

L2 Support

Application Support

Infrastructure Monitoring

Management

Incident Management

Troubleshooting

Technical Documentation

SOPs (Standard Operating Procedures)

System Logs Analysis

Customer Communication

Collaboration

Production Support

SolarWinds

New Relic

Database (Oracle, MongoDB, SQL)

Basic Operating Systems

Linux / UNIX

Networking

Server, Client, Storage, Backup

Python (Automation)

Selenium (Automation)

Agile / Jira / Scrum