Pick Your Trail - Customer Success Specialist - Travel B2B

About Fluid :

Fluid by Pickyourtrail is a next-gen corporate travel platform built to streamline and elevate business travel end-to-end.

From flights and hotels to trains, cabs, visas, and insurance-it brings every travel requirement under one intuitive dashboard.

Designed for modern teams, it ensures seamless booking experiences while aligning with company travel policies and approval flows.

With AI-driven automation, real-time visibility, and centralized invoicing, Fluid helps companies save up to 27% on travel costs.

Backed by 24 / 7 human support and insightful reporting tools, it transforms corporate travel into a hassle-free, transparent, and well-managed process.

What You'll Own :

• Act as the primary point of contact for key B2B clients, managing high-value travel bookings end-to-end.
• Deliver a seamless customer experience, handling complex itineraries, escalations, and personalized requests.
• Oversee offline bookings and premium concierge services like visa support, seat / meal selection, and itinerary changes.
• Ensure SLAs and quality standards are consistently met while capturing customer feedback for internal improvements.
• Support knowledge-sharing within the team and guide junior associates with best practices.

What You'll Bring :

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