Customer Success Associate

As a Customer Success Associate , you will ensure a smooth, empowering experience for our users—primarily seafarers—from onboarding to continued engagement. You’ll be the go-to person for user support, issue resolution, and community-building initiatives.

Key Responsibilities

• Manage end-to-end onboarding for new seafarers, from registration to activation.
• Ensure SLA adherence and timely execution of onboarding tasks.
• Provide multichannel support (email / chat / phone) for issue resolution and user queries.
• Track and coordinate global card shipments.
• Monitor engagement metrics to identify improvements and retention opportunities.
• Conduct outreach and act as a brand ambassador to drive user acquisition.
• Organize workshops / events to build community and user engagement.
• Contribute to customer engagement strategies and initiatives.
• Collaborate with product, marketing, and other internal teams to voice user feedback.

You’ll Be a Great Fit If You Have