Customer Service Representative Fresher

Industry & Sector : Cloud contact center and customer experience outsourcing serving B2B and B2C clients across multiple verticals. Operations combine live voice chat and email support with cloud telephony and ticketing platforms from on-site contact center locations in India.

Primary Title : Customer Service Representative

About the Opportunity

We are hiring entry-level Customer Service Representatives to join an on-site contact center team in India. This role is ideal for freshers who are customer-focused eager to learn contact center technologies and motivated to build a career in customer support and operations.

Role & Responsibilities

• Handle inbound customer inquiries across voice email and chat channels with professionalism and empathy.
• Log track and update customer interactions and tickets in the CRM / ticketing system to ensure accurate resolution history.
• Resolve routine issues using provided knowledge bases; escalate technical or complex cases to appropriate teams within SLA.
• Meet quality productivity and customer-satisfaction targets (call quality AHT first-contact resolution) set by the team leads.
• Participate in onboarding and continuous training programs to maintain product and process knowledge.
• Follow standard operating procedures for data privacy call handling and incident reporting to maintain compliance and quality standards.

Skills & Qualifications

Must-Have

Preferred

Benefits & Culture Highlights

If youre a fresher looking to start a customer support career with on-site hands-on training and clear advancement potential apply to join a high-energy contact center team focused on delivering excellent customer experiences.

Required Skills :

ivrcustomercustomer servicezendeskfreshdesk

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 240000 - 300000