Sr Program Manager, Partner Engagement

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers brands selling partners and Amazon from fraud counterfeit and abuse as well as empowering providing worldclass support and building loyalty with Amazons millions of selling partners. We value individual expression respect different opinions and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazons mission of being Earths most customer-centric company.

Within SP Support Partner Engagement team strives to make Amazon the best way for selling partners to reach customers locally and globally and to operate their businesses driven by the accurate and efficient support and solutions we provide them. We focus on both preventing Selling Partner (Seller Vendor and Brand Registry) contacts based on knowledge obtained during our support interactions and for handling those contacts with quality and efficiency.

ABOUT THE ROLE :

The Senior Program Manager Workfront will play a pivotal role contributing to the success of Change Management and Defect Elimination charters for the Partner Engagement Team. This role will lead the implementation configuration and adoption of Workfront platform managing technology workflows and requirements as well as supporting process improvements to meet the operational needs of the organization. The role is responsible for building maintaining and updating the Workfront configuration and preferences including setup portfolio program and group management reporting oversight custom forms automation user management and license addition this role drives the roadmap for system expansion and optimization creating and maintaining process documentation as well as monitoring systems and workflow standards. The role will also lead the implementation of new functionality and lead software integration initiatives defining requirements as well as testing and troubleshooting (Including and not limited to Automation APIs and Fusion). The PM will be passionate about the selling partner experience innovation and cross-team partnerships to deliver business impact . The role regularly collaborates with a large set of individuals and does not afraid to make hard decisions. This role partners / influences extensively with key stakeholders in Product / Program owners Operations and Analytics.

Key job responsibilities

• Regularly review intake processes and user feedback to ensure implementation is meeting expectations making adjustments to processes as needed to improve the end user experience and metrics
• Collaborate with cross-functional stakeholders to understand current state difficulties and offer Workfront solutions to meet those challenges
• Support day-to-day system needs and adjustments such as user management and experience data integrity audits as well as user troubleshooting. Lead troubleshooting efforts and track support ticket requests shared by users
• Setup scalable mechanisms / process to fix and reduce upstream defects.
• Implement new functionality and drive automation initiatives by partnering with including API and Fusion integrations.
• Configure Workfront platform to meet business requirements and provide work management transparency through accurate and effective reports and dashboards
• Create share and update reports and dashboards as requested by leadership partnering with stakeholders on requirements
• Create and deliver training content for cross-functional teams on system functionality updated features and new processes. Maintain documentation for processes adoption standardization alignment.
• Create and lead Workfront Center of Excellence to support the governance and prioritization requirements for the organization
• Review and prepare for Workfront releases implementing new functionality and communicating new features as needed
• Be a visible and vocal role model across the wider business for Amazons customer-centric culture championing Selling Partner needs and using data and technology to anticipate and exceed them.
• Experience owning program strategy end to end delivery and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• 6 years of relevant work experience with
• 4 years experience supporting teams and business requesters
• Demonstrated experience designing and mapping processes and charting interaction layers across users processes systems data and governance
• Demonstrated experience architecting Workfront solutions
• Ability to clearly capture and communicate processes changes and designs to non-technical peers
• Strong understanding of processes and workflows and project lifecycles
• Proficiency in building automation and integrations using Adobe Fusion leveraging best practices to analyze and select the optimal approach
• Analytical mindset with strong problem solving and process improvement abilities.
• Excellent communication skills with the ability to present technical solutions to business stakeholders
• Master of Business Administration with a minimum of 2 years work experience within e-commerce industry. Experience in fast paced and ambiguous environment
• Demonstrated ability to work independently to drive projects to completion
• Tenacity to develop ideas independently and thrive in a fast-paced environment
• Experience working with cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience :

Manager

Key Skills

Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

Employment Type : Full-Time

Experience : years

Vacancy : 1