Customer Support Specialist

Role Description

We are seeking a full-time Customer Support Specialist to join our on-site team in New Delhi. In this role, you will provide customer support, address inquiries, resolve technical issues, and ensure customer satisfaction. You will regularly communicate with clients, analyze their needs, offer appropriate solutions, and work collaboratively with other teams to deliver an exceptional customer experience.

Qualifications

Strong skills in Customer Support

Background in Fashion & Lifestyle is a plus

Excellent Interpersonal Skills and ability to build rapport with customers

Proficiency in ensuring Customer Satisfaction and maintaining client relationships

Analytical Skills to evaluate customer concerns and identify effective solutions

Strong communication skills, both verbal and written

Previous experience in a customer-oriented environment is a plus

Ability to work effectively in a team and manage multiple tasks simultaneously

Bachelor's degree in a relevant field is preferred