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Servicenow Solution Architect
Servicenow Solution ArchitectAmroute • Alīgarh, Republic Of India, IN
Servicenow Solution Architect

Servicenow Solution Architect

Amroute • Alīgarh, Republic Of India, IN
6 hours ago
Job description

Title : ServiceNow Solution Architect

Location : Singapore (Onsite)

Duration : 1 year plus

This a onsite position in Singapore, looking for someone who can relocate to Singapore.

Job Summary :

This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and / or modernize these applications.

The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding.

The ideal candidate will have experience and deep technical expertise in the ServiceNow platform and multiple modules such as IT Service Management (ITSM), Customer Service Management (CSM), Risk and Compliance (RC), Strategic Portfolio Management (SPM). Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.

Core Responsibilities

Strategic Leadership

  • Spearhead the development of ServiceNow enterprise architecture vision and

roadmap aligned with business objectives

  • Drive innovation through emerging ServiceNow capabilities including Now
  • Intelligence, Process Optimization, and Integration Hub

  • Lead architectural decisions for complex, multi-workstream ServiceNow
  • implementations

  • Establish centre of excellence frameworks and governance models for
  • sustainable platform growth

    Solution Design & Implementation

  • Architect end-to-end ServiceNow solutions incorporating best practices in
  • security, scalability, and performance

  • Design modern user experiences leveraging Next Experience UI, Mobile
  • capabilities, and Virtual Agent

  • Develop integration architectures using Integration Hub, Flow Designer, and API
  • frameworks

  • Implement AI-powered solutions using Now Assist, Natural Language
  • Understanding, and Predictive Intelligence

  • Leverage ServiceNow's Hyperautomation capabilities including RPA Hub,
  • Process Optimization, and Integration Hub

    Technical Leadership

  • Guide implementation teams on architectural patterns, coding standards, and
  • best practices

  • Design scalable solutions using ServiceNow's Common Service Data Model
  • (CSDM)

  • Architect cross-platform solutions integrating ServiceNow with enterprise
  • systems

  • Establish technical governance frameworks and platform standards
  • Lead technical discovery workshops and architecture review sessions
  • Innovation & Continuous Improvement

  • Research and evaluate new ServiceNow features and capabilities
  • Drive adoption of modern development practices including DevOps and Agile
  • Mentor team members on ServiceNow best practices and emerging
  • technologies

  • Conduct regular architecture assessments and optimization reviews
  • Required Qualifications

    Experience

    Enterprise IT experience with specifically in ServiceNow

    architecture

  • Proven track record leading at least 3 large-scale ServiceNow implementations
  • Experience architecting solutions across multiple ServiceNow products that
  • includes Risk & Compliance (a must), Customer Service Management and

    preferably :

    o Environmental, Social and Governance (GRC)

    o Strategic Portfolio Management (SPM)

    o Public Sector Digital Services (PSDS)

    Technical Expertise

  • Deep understanding of ServiceNow platform architecture and capabilities
  • Expert knowledge of :
  • o Now Platform App Engine

    o Integration Hub and Flow Designero Service Graph CMDB

    o Now Intelligence & AI capabilities

    o Performance Analytics

    o Next Experience UI Framework

  • Strong scripting skills in JavaScript, GlideScript, and REST / SOAP web services
  • Experience with modern integration patterns and technologies
  • Certifications

  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that
  • includes CIS-RC

  • ServiceNow Certified System Administrator (CSA)
  • Additional certifications in relevant ServiceNow products preferred
  • Education

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Master's degree preferred
  • Key Competencies

  • Strategic thinking and business acumen
  • Strong communication and stakeholder management
  • Problem-solving and analytical skills
  • Team leadership and mentoring
  • Innovation mindset
  • Change management expertise
  • Create a job alert for this search

    Servicenow Architect • Alīgarh, Republic Of India, IN

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