IT Operations Team Lead

We are seeking a proactive IT Service Delivery Manager / Team Lead to oversee IT service performance, drive customer satisfaction, and lead a high-performing team. This role is ideal for someone with a strong ITIL foundation, experience managing service delivery, and a passion for ensuring operational excellence.

Location : Mumbai | General Shift

Key Responsibilities :

Service Performance & Monitoring :

• Monitor IT service performance against KPIs and SLAs.
• Ensure measurable targets are set for all IT services and proactively implement improvements wherever cost-justifiable.
• Produce service reports and review / revise service scope and underpinning agreements.
• Monitor and enhance customer satisfaction with IT service delivery.

Incident & Problem Management :

Process Documentation & Training :

Team & People Management :

Qualifications & Skills :

PMP, Green Belt, or Black Belt certifications are a plus.

Why Join Us :

This is an opportunity to lead a dynamic IT service delivery team, drive excellence in service operations, and play a pivotal role in enhancing customer satisfaction across the organization. If you thrive in fast-paced environments and are passionate about operational efficiency, this role is for you.