Senior Executive Client Servicing

Role Overview

The Senior Client Servicing Executive plays a key role in managing client relationships, ensuring seamless coordination between internal teams, and delivering high-quality work that aligns with the client’s business objectives. The role demands strategic thinking, excellent communication, strong organizational skills, and a deep understanding of marketing and digital content execution.

Key Responsibilities

1. Client Relationship Management

Understand the client’s brand identity, core values, and unique selling propositions (USPs) to drive effective campaigns and initiatives.

Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact.

Manage all client inquiries, requests, and feedback with professionalism and efficiency.

Proactively communicate with clients to understand evolving needs, objectives, and opportunities for growth.

2. Coordination & Collaboration

Liaise with internal teams including creative, media, and production to ensure timely and accurate project execution.

Oversee project timelines, budgets, and deliverables, ensuring they align with client expectations.

Collaborate on the ideation and development of weekly / monthly content calendars, brand pitches, and campaign strategies.

Provide clients with regular updates and progress reports on deliverables.

3. Quality Assurance

Oversee quality checks for all deliverables prior to client submission.

Manage the final posting of approved content across social media platforms, ensuring accuracy and alignment with brand guidelines.

4. Timelines & Task Management

Support managers in prioritizing tasks and maintaining project schedules.

Ensure all deliverables across multiple brands are completed accurately and on time.

Respond promptly and professionally to all communication, maintaining strong internal and external coordination.

5. Research & Insights

Stay informed about industry trends, digital innovations, and best practices to inform campaign ideation and execution.

Conduct competitive and industry analysis to strengthen brand positioning and audience engagement.

Research emerging technologies and creative trends to inspire new ideas and enhance campaign performance.

6. Reporting & Documentation

Coordinate with internal teams to gather data and inputs for social media and brand performance reports.

Assist in preparing and maintaining regular social media analytics, brand analysis, and weekly Job Status Reports (JSRs).

7. Time & Process Management

Adhere to internal turnaround times (TATs) and workflow systems to ensure efficiency and consistency.

Manage multiple priorities effectively, maintaining attention to detail under tight deadlines.

8. Vendor & Finance Coordination

Manage vendor interactions, including invoice processing and payment follow-ups.

Maintain accurate trackers and documentation for vendor and project-related information.

Qualifications & Skills

Bachelor’s degree in Marketing, Communications, Advertising, or related field.

2–4 years of experience in client servicing or account management within an advertising, digital, or creative agency.

Strong understanding of digital marketing and social media platforms.

Excellent communication, interpersonal, and problem-solving skills.

Ability to multitask, prioritize, and manage multiple projects simultaneously.

Detail-oriented with strong organizational and time management skills.