Customer Support Specialist

About the job

This is a remote position.

Compulsory Requirements : Minimum 3 Years Experience

Salary Structure :

Rs. 20,000 per month in hand for the initial 6 months

Rs. 25,000 per month after the initial 6 months

Work Arrangement : Work from Home

Company Website : https : / / realestatematching24.Com

We are seeking a talented and experienced Customer Service Representative to join our start up.

We are passionate about building long-term brand equity and delivering exceptional value to our customers.

As a Customer Service Representative you’ll be the first point of contact for our customers and a key support for our Sales team. You'll play a central role in ensuring smooth, accurate, and friendly communication across phone, email, web, and social media channels.

From answering service and product questions and processing orders to resolving issues and coordinating with other teams, you'll help ensure every interaction reflects our commitment to excellent service. You'll be focused on making each customer experience a positive one.

Key Responsibilities

• Respond to customer queries around service and product availability, deliveries, and general information in a timely and helpful manner.
• Accurately process customer orders and ensure all details are handled with attention and care.
• Develop strong knowledge of our service and product range, promotions, and new launches to confidently support and advise customers.
• Navigate and utilise CRM platforms (such as Salesforce) and logistics / order management systems efficiently.
• Investigate and process customer claims with thoroughness and efficiency.
• Maintain clear and accurate records of all customer interactions in Salesforce.

We’re looking for someone who is proactive, detail-oriented, and committed to delivering excellent customer service.

able to manage multiplepriorities with ease.

Company Description :

Real Estate Matching – Real Estate Matching24 is a full-service real estate agency. We manage, valuate, sell and rent each type of properties in the residential, commercial and vacation property sectors. We are franchisor and partner for independent real estate agents and franchisee real estate agencies. Also for independent property manager and valuation experts. In addition for franchisees property management, property valuation experts, mortgage broker and insurance broker.

All franchisees and independent partner (real estate agents, property manager and property valuation experts) operating as sole proprietor / entrepreneur or business owner.

More information you will find on our website https : / / realestatematching24.In.

Please send your application to jobs@realestatematching24.in.