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AVP-Specialty Underwriting Operations (London Markets)
AVP-Specialty Underwriting Operations (London Markets)Genpact • India
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AVP-Specialty Underwriting Operations (London Markets)

AVP-Specialty Underwriting Operations (London Markets)

Genpact • India
2 days ago
Job description

In this role, candidate will be responsible to lead the team of, UWS & DA resources supporting a large Global Re / Insurance Specialty P&C service provider with presence in UK (London Market). This is a niche functional lead role and will manage a span of ~75+ professionals across operations.

Responsibilities

  • Deep domain knowledge in all sub service lines within the Insurance & Reinsurance UWS, Delegated Authority Domain for a specialty Insurance service provider within London Markets
  • Delivering Value through transformation initiatives, ensuring Zero Surprise operations and Growing business with client
  • Deliver Tech and Data Analytics enabled operations on Transaction / outcome commercials
  • Adhering to client & contract requirements, manage client relationship independently till CXO levels and work with the client organization to ensure common objectives are delivered

Must Haves

  • Experience in Underwriting, Specialty and P&C Operations is mandatory
  • Experience in London Markets / Lloyd's of London with exposure to European Geography is a must have
  • P&L Management experience
  • Minimum qualifications

  • Lead the complete ambit of outsourced operations for UWS, & DA to ensure high levels of customer satisfaction for both functional and CXO stakeholders
  • Groom and enable career progression while encouraging Genpact culture (CI2). Achieve / exceed retention targets and driving continuous upskilling within teams.
  • Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings
  • Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda
  • Must be able to work with cross functional teams like Operations, HR, Service Line, Digital, Transformation, Transitions, etc.
  • Pro-active, ability to trouble shoot, work through organizational change scenarios.
  • Implement appropriate mechanisms to identify, understand and bring up performance gaps and / or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
  • Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization
  • Experience to manage end-to-end client service delivery and P&L
  • Intellectual agility and analytical outlook
  • Preferred qualifications

  • Experience in managing UWS & DA operations and out of these relevant years in managing large teams and end-to-end service delivery
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