Area Service Manager

Job Title : Area Service Manager

Department : Service Operations

Location : PAN India (Based on Business Requirement)

Reporting To : Regional Service Manager / National Service Head

Employment Type : Full-Time

Experience : 6–10 Years

Industry : Consumer Electronics / Home Appliances

Company Overview

Indkal Technologies is a fast-growing Indian consumer electronics and home appliances company, founded in 2020 and headquartered in Bengaluru. The company operates under global trademark licensing agreements for brands such as Acer and Black & Decker, and has also introduced its in-house brand Wobble.

With a strong emphasis on ‘Make in India’, Indkal manufactures over 70% of its product range locally, aiming for 90% localization by the end of 2024. The product portfolio includes Smart TVs, Air Conditioners, Washing Machines, Smartphones (launching 2025), and TWS Audio Products.

Indkal is currently present in 12,000+ retail stores across India and is on an aggressive growth path, aiming to become one of the leading players in Indian consumer electronics.

Key Responsibilities

Service Operations Management

• Manage end-to-end service operations for the assigned area, ensuring timely and quality service delivery.
• Monitor and improve service KPIs such as TAT, FTR, NPS, and customer satisfaction scores.
• Ensure adherence to service processes, warranty guidelines, and company standards.

Service Partner & ASC (Authorized Service Center) Management

Customer Support & Escalation Handling

Spare Parts & Inventory Control

Field Team Leadership

Quality Feedback & Market Insights

Reporting & Compliance

Requirements