Customer Service Specialist

The Repair Coordination is responsible for tracking all customer repairs sent to vendors, ensuring timely quote submission, monitoring approved repair progress, and maintaining clear communication with internal teams. This role plays a critical part in preventing delays, improving turnaround time, and ensuring seamless customer experience across multiple accounts and locations.

Key Responsibilities

1. Repair Quote Management

• Track all repair items shipped to vendors and ensure quotes are received on time.
• Follow up with vendors if no quote is received within 2 weeks.
• Send up to three follow-up emails for pending quotes.
• Escalate cases where no response is received after three attempts.

2. Approved Repair Monitoring

3. Communication & System Updates

Role Goals

Skills & Qualifications