Itil Change Manager

Join Verdantas – A Top #ENR 81 Firm!

Job Title : ITIL Change Manager

Department : Information Technology (IT) / IT Service Management (ITSM)

1. Job Purpose

The primary purpose of the ITIL Change Manager is to manage the lifecycle of all changes to IT services and infrastructure, enabling beneficial changes to be made with minimal disruption to ongoing IT services. This role is central to balancing the need for change with the potential detrimental impact of changes, ensuring that risks are properly assessed, authorized, and communicated. The Change Manager is the guardian of the live production environment's stability and integrity.

2. Key Roles and Responsibilities

A. Process Ownership & Governance :

• Act as the owner and process manager for the Change Management process.
• Develop, maintain, and publish the Change Management policy, process, and procedures.
• Chair the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.
• Establish and maintain standard change templates and workflows for different change types (Standard, Normal, Emergency).
• Define and report on Key Performance Indicators (KPIs) to measure process effectiveness and drive continual improvement.

B. Change Lifecycle Management :

C. Change Advisory Board (CAB) Management :

D. Risk Management & Compliance :

3. Qualifications and Experience

Essential :

Desirable :