Service Delivery Manager

Company Profile :

3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.

About the Role :

We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.

You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, provide generalist Cyber consultancy, be “application aware” and assist with uncovering growth opportunities with the client through new or product upgrades.

This role is focused on delivering SOC service for our customers. Experience with SOC, SIEM, and understanding of Cyber security are very important for this role.

A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.

Key Responsibilities

• Preparing and presenting client operational reporting at monthly meetings
• Client SLAs and Reporting (including driving enhancements)
• Ensure L1 and L2 analysts are meeting SLA and following the procedures.
• Great report writing skills.
• Onboarding of new Clients.
• Continuously improve operations and client engagement.
• Continual Service Improvement Plans (CSIP) for client patch
• Develop a deep understanding of the client’s business including orchestration of strategic business planning, roadmaps and workshops
• Risk and Issue Management
• Problem Management
• Scope Management
• Change Management
• Major incident management

Skills and Experience :

Desirable

This role is focused on delivery of SOC service for our customer. Experience with SOC, SIEM and understanding of Cyber security is very important for this role. Candidate with no SOC, SIEM or Cyber experience will not be selected for this role