Application Support Engineer (Azure, SQL)

Experience : 2-3 days

Location : Work from Home

Shift Timing : 5 : 00 PM – 2 : 30 AM (USA Shift)

About the Role

We are looking for a skilled Application Support Engineer to provide technical support, troubleshoot issues, manage integrations, and ensure smooth functioning of critical applications. The ideal candidate should be comfortable working in an evening shift and collaborating with both local and international stakeholders.

Key Responsibilities

• Provide L1 / L2 technical support to internal teams and external clients.
• Troubleshoot and resolve application issues in a timely manner.
• Assist with system integrations and environment configurations.
• Create, maintain, and update technical documentation and SOPs.
• Perform root-cause analysis and escalate issues when required.
• Deliver periodic and customized training to teams across the business.
• Support release activities, maintenance plans, and upgrade schedules.
• Coordinate with global teams for issue resolution and process alignment.
• Develop analytical and operational reports as required.

Required Skills & Experience

Good to Have

Soft Skills

Education

Bachelor’s degree in any of the following :