Job Title : ServiceNow Developer
Location : Remote
Shift : 2 PM – 11 PM IST
Experience : 4–6 years
Job Summary
We are looking for an experienced ServiceNow Developer with strong hands-on experience in CSM, ITSM, and HRSD modules. The role involves workflow creation, process automation, JSON / structured data handling, and working on AI-driven training data preparation.
Key Responsibilities
ServiceNow Development
- Build & enhance workflows, incidents, cases, SLAs, and request management.
- Develop configurations in CSM, ITSM, HRSD modules.
- Create JSON-based structured datasets for automation / AI workflows.
Data Handling & Processes
Author structured datasets for AI model training.Perform SQL-based validation and data analysis.Map business processes into ServiceNow enterprise scenarios.Integrations & Scripting
Use JavaScript, Business Rules, UI Policies, and Flow Designer.Work with APIs (REST / SOAP) for integrations.Collaboration
Work with product managers, customers, and cross-functional teams.Participate in Agile ceremonies.Required Skills
4–6 years ServiceNow experience.2+ years CSM or HRSD hands-on.Strong knowledge of workflows, SLAs, cases, knowledge modules.Strong JSON authoring and SQL skills.Good understanding of prompt-engineering concepts.Preferred
CSA, CIS–ITSM, CIS–HRSDAgile methodologyExperience preparing AI training data