Senior Manager - Sales Operations

Job Description

As the Sr. Manager of Sales Strategy & Operations you will lead and empower a team focused on optimizing our global Commercial Sales organization. You will partner with senior leadership product sales marketing and customer success functions delivering data driven analytics that inform strategic business decisions. You and the team will design the processes and systems focused on high priority sales initiatives including business process architecture org structure goal / quota setting sales incentive design market segmentation and strategic planning. You will deliver solutions across the organization collaborating with the Operations Tools Insights and Enablement teams to optimize the companys ability to generate more revenue and improve customer retention.

How you will have an impact :

• Lead a team of Business Analysts providing mentorship coaching direction and performance management.
• Develop and implement regular reporting of key performance metrics including forecasting funnel analysis and pipeline management. Integrate data from multiple sources systems to form coherent views that would enable complex analysis.
• Working closely with stakeholders to help identify business issues & enable them with
• insights from data through the application of analytical techniques and recommended solutions.
• Design implement and manage sales forecasting planning and budgeting processes in collaboration with Finance. Establish high levels of quality accuracy and process consistency.
• Proactively define and execute projects spanning systems data management process automation data validation lead generation and process and tooling implementation.

Managing stakeholder communication across multiple lines of business on operational milestones process changes and escalations.

Continue to push stakeholders to think big in developing or re-design current BI applications that can create transformational business impact.

Qualifications :

8 years of work experience at a fast-growing tech startup / B2B SaaS / eCommerce.

MBA from a top-tier college with Analytics experience; Or a bachelors degree from a top-tier university with highly relevant work experience.

Track record of complex projects with multiple stakeholders completed successfully.

Ability to work on data and make the key choice based on the business context.

Detail-oriented with strong project management and organizational skills but comfortable with ambiguity and adept at solving problems creatively.

Passion for technology and for pushing new concepts products and services.

A strong bias toward collaboration and ability to work effectively with globally distributed teams.

Excellent interpersonal skills and ability to drive consensus with internal and external stakeholders.

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work : No

Employment Type : Full-time

Key Skills

Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience

Experience : years

Vacancy : 1