Floor ManagerBank of Baroda • Kolkata, Republic Of India, IN
Floor Manager
Bank of Baroda • Kolkata, Republic Of India, IN
2 hours ago
Job descriptionOversee implementation of collection strategies across portfolios. Monitor daily / weekly reports and take corrective actions where required. Improve recovery efficiency through data-driven decision-making. Prepare MIS reports and dashboards. Define KPIs and track team productivity and effectiveness. Identify performance gaps and support improvement plans. Handle customer escalations, disputes, and high-priority cases. Ensure customer satisfaction while maintaining business objectives. Ensure strict compliance with RBI guidelines , internal processes, and audit requirements. Maintain proper documentation for audits and regulatory reviews. Optimize call center operations and workflow processes. Coordinate with IT teams to ensure system tools, dialers, and CRM modules function smoothly. Generate and present performance reports to management. Highlight trends, issues, and improvement opportunities. Graduate in any discipline (preferred). 5 years of experience in collections, customer service, or call-center operations. Strong leadership, communication, and analytical skills. Experience handling compliance-driven processes (RBI / banking) is a plus.
Job Title : Floor Manager – Debt Collection Operations
Locations : Navi Mumbai, Vadodara, Kolkata
Email to Apply : hr.21@tnmhr.com
Age Limit - : Min. : 25 Max. : 38
Job Description
We are seeking an experienced and dynamic Floor Manager to lead and manage day-to-day operations within our Debt Collection team. The ideal candidate will be responsible for driving performance, ensuring compliance, and maintaining high operational efficiency on the floor.
Key Responsibilities
1. Team Management
- Lead and supervise the floor team to achieve monthly and quarterly targets.
- Provide regular coaching, training, and performance feedback.
- Ensure adherence to bank policies and regulatory guidelines.
2. Debt Collection Strategy
3. Performance Monitoring
4. Customer Interaction
5. Compliance
6. Operational Efficiency
7. Reporting
Required Skills & Qualifications
How to Apply
Interested candidates can share their resume at :
📧 hr.21@tnmhr.com
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Manager • Kolkata, Republic Of India, IN
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