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Assistant Manager - Customer Service
Tata AIA Life InsuranceThane17 days ago
Job descriptionTimely Delivery of MIS and Dashboard to ensure seamless Contact Center Delivery. Data analytics for relevant update across Email Desk , Inbound and Webchat Communication Management through Business processing unit Follow up at functional level to ensure customer communication is closed with in TAT
A. Position Overview
Position Title
Asst Manager Operations
Department
Customer Service
Level / Band
B. Role Summary :
- All KPIs should be measured across
- Monthly / Weekly Dashboards
C. Organizational Relationships
Reports to
Manager Operations
Supervises
D. Job Dimensions
Geographic Area Covered
StakeholdersInternal
Contact Center Business Partner and all Business teams for BAU follow up
External
E. Key Result Areas ( In Bullet points )
F. Competencies : Basis information on Insurance, decision making & Solution oriented, Technology, Digital & Analytics
GSkills Required
Technical
Behavioral
Essential
Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising / Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
HIncumbent Characteristics
Essential
Desired
Qualification
Graduation with Insurance subject knowledge & BIU
Experience
5 Years in Insurance , BIU, Operations Management for BFSI
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Customer Service • Thane
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