Salesforce Business Analyst

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

About the Team

Within the Customer Solution Enablement and Architecture Team, the Global Technology Solutions (GTS) – Salesforce COE is a dynamic group of highly motivated and results-driven professionals dedicated to translating ResMed’s strategy into an actionable roadmap.

Our mission is to :

deliver value and maintain the highest standards of excellence in Salesforce implementation and utilization by promoting rigorous standardization and fostering a collaborative environment

optimize business processes, enhance customer experience, and support ResMed growth through best practices, focused expertise and a culture of continuous improvement

The primary role of IT Application function is to analyze, design, develop and maintain IT applications based on business requirements across all business functionalities. Key deliverables include using current programming languages, configuration and source code to develop, test, debug complex applications and provide post-production support within the agreed time, quality, performance and budget constraints. Working closely with key stakeholders, DBAs and system administration to define and document functional & technical specifications and schedule.

Let’s talk about Responsibilities

The primary objective of Salesforce Functional Consultants specialization within IT Applications is to :

Deliver a high level of support of the productive systems for the IT Solutions belonging to their landscape

Analyze business problems and deliver digital & technology solutions to solve them in the application landscape scope

Understand and promote Global Salesforce initiatives and Global solution approach

Own delivery of solutions from initiative identification to final delivery in production and support, including functional and technical documentation, implementation, testing and change management and other IT deliverables

Accountable for IT support of solutions in scope complying with Service Levels and manage escalation from business stakeholders, monitor and report on support Service Levels

Providing functional & technical expertise in formulating business requirements for system functional specifications.

Define and document processes, procedures and data flows of business systems following best practices.

Configure system settings and options.

Plan, execute and document unit, integration and acceptance testing to meet business requirements.

Provide support and training to users.

Coordinate and lead small and medium sized IT projects & application enhancements, involving multiple departments

Network with contacts outside own area of expertise.

Work independently, with guidance or mentorship when needed.

Take initiative to recommend process improvements and demonstrate creative thinking, research and experiment new Salesforce technologies, features and functionalities and assess how they could be best used at Resmed.

Communicate clearly and professionally with customers, users, peers, and all levels of management.

Adhere to the processes and policies defined by ResMed Quality, Security, data privacy and IT management.

Let’s talk about Qualifications and Experience

Critical thinking, strong and independent problem-solving skills

Self-motivating - demonstrates initiative and ownership

Excellent organizational and time management skills – ability to complete tasks on time

Good interpersonal and communication skills and ability to interact positively with peer groups within and outside IT and management

Required Skills

Bachelor’s degree.

5+ years of related experience (Salesforce.com, Commercial, Customer Service, B2B, B2C)

Strong knowledge of SFDC best practices and configurations

Exposure to core web technologies

In-depth understanding of the SFDC capabilities and constraints especially in SFDC Sales and Services Cloud

Good understanding of regulatory constrains applying to functional domain (quality / Medical Device Regulation, Sox, GDPR, …)

Ability to manage multiple topics

Ability to take initiatives and to work in a multi-cultural team

Preferred Skills

Good understanding of Agile development methodologies, preferable in Scrum

Project Management experience

Good business analytical skills

LI-India

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.