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Salesforce Analyst [T500-16480]

Salesforce Analyst [T500-16480]

H.E. Services IndiaHyderabad, Telangana, India
13 days ago
Job description

A legacy of excellence, driving innovation and personalized service to create exceptional customer experiences.

About H.E. Services :

At H.E. Services vibrant tech center in Hyderabad, you’ll have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.

Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and unfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.

Roles & Responsibilities :

  • Manage daily administration of multiple profile, role, and user setups, including customization of objects, fields, record types, page layouts, validation, process flows, triggers, approval processes, and workflow rules.
  • Maintain the security of Salesforce through internal Salesforce settings, activity audits, sharing rules, permission sets, roles, profiles, etc.
  • Develop and maintain reports and dashboards for users at all levels of the organization.
  • Work directly with Sales team regarding training, support issues and problem troubleshooting.
  • Maintain and improve data integrity (i.e. monitor exception reports, merge records, de-dupe records.
  • Create and maintain documentation of technical issues, training, and any modifications to Salesforce.
  • Import and export data using tools such as Data Loader.
  • Participate in QA testing of internal Salesforce projects.
  • Assist with Salesforce related applications such as Salesforce Maps and LinkedIn Sales Navigator.
  • Other Salesforce related tasks and projects as assigned by management.
  • Perform all other duties and special projects as assigned.

Must Have Skills :

  • Knowledge of Salesforce CRM, Salesforce Maps.
  • IT Help Desk familiarity.
  • Advanced skills in Microsoft Word, Excel, PowerPoint, HTML, and Adobe Acrobat.
  • Experience with SQL is preferred by not required.
  • Education :

  • Bachelor’s degree (Science Background Preferred)
  • Communicating :

  • Excellent interpersonal skills, as well as strong communication skills, verbal and written to both technical and non-technical audiences.
  • Ability to listen to request and provide input on how that change will affect (positively or negatively) other aspects of Salesforce and provide alternatives if necessary.
  • Create a job alert for this search

    Salesforce Analyst • Hyderabad, Telangana, India

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