Product Manager, Data Platform

Job Description

What youll be doing

As a Product Manager for Zendesk Data Platform (ZDP) youll help design and deliver core data services and capabilities used across Zendesks product and analytics teams. Working with talented engineers and stakeholders youll build tools processes and foundational data assets that unlock trusted accessible data for thousands of internal users. Your work will streamline data access enhance metadata management and remove bottlenecks from critical workflows.

Youll thrive on being proactive about solving customer problems managing competing priorities and collaborating with colleagues in ED&A product analytics and business operations. Youll have an outsized impact on the backbone of Zendesks data-driven decision-making.

Responsibilities

Translate business and technical needs into clear product requirements and stories

Manage day-to-day product operations from prioritizing data asset requests to stakeholder comms

Own and improve data access metadata and service request processes

Collaborate with engineering to scope deliver and iterate on curated data assets

Communicate and document processes user guides and success stories for stakeholders

Analyze platform KPIs and user feedback to inform roadmap priorities

What you bring to the role

Experience in product management or a closely related field (analytics data ops data stewardship)

Familiarity with cloud-based data platforms and data lifecycle

Ability to clarify ambiguity and drive alignment across non-technical analyst users and technical teams

Strong communication collaboration and self-organizational skills

Demonstrated initiative in solving process or workflow problems

Basic Qualifications

Bachelors degree in a technical or analytical field or equivalent practical experience

2 years experience in product management project management or related roles

Proficiency with SQL or other data query tools

Exposure to agile development and cross-team collaboration

Preferred Qualifications

Experience with Snowflake AWS or similar cloud data environments

Experience at a SaaS company or in customer experience platforms

Experience working with distributed cross-geography teams

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid : In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.

Required Experience :

IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full-Time

Experience : years

Vacancy : 1