Director of Customer Satisfaction & Quality

We are hiring for a renowned Global Automotive company for Chennai location.

Years of Experience : 15+

Key Objectives of this Role :

• Manage customer quality scorecards, and ensure timely, accurate communication of quality data and reports.
• Develop and maintain Customer Quality Roadmaps aligned with strategic goals to meet performance indicators.
• Drive program-level quality management engineering, plant teams and suppliers to resolve quality issues and implement corrective actions.
• Build and maintain strong OEM relationships at senior management level to develop intimacy level that helps achieve quality targets and customer satisfaction. This includes negotiation of responsibility and cost sharing with OEMs, together with commercial team.
• Represent the company in customer management meetings, audits, and quality reviews.
• Lead and develop the Customer Quality team, promoting a culture of continuous improvement and customer focus.
• Ensure compliance with Customer Specific Requirements (CSR) across all quality and production steps.
• Support change management and validation processes to maintain product integrity and reliability.

Please share your updated resume at rituparna.d@domniclewis.com