Center Operations Lead

Job Title : Center Manager

Department : Center Operations

Reporting To : COO

Job Location : As Assigned

Who We Are

At Progenesis, we are a team of experts committed to addressing infertility challenges and supporting couples on their journey to parenthood. Since 2014, we have been working with the core mission of being a trusted companion through every step of this emotional and medical journey.

Website : www.Progenesisivf.Com

Job Objective

To oversee day-to-day operations and manage the P&L of the center in alignment with organizational strategies. The role ensures optimal resource utilization, high-quality patient care, and effective doctor engagement.

Key Functions & Responsibilities

A. Operational Responsibilities

• Manage overall daily operations and administration of the center.
• Develop and execute action plans to achieve financial targets.
• Supervise floor operations and ensure smooth patient flow.
• Track patient progress and regularly update referring OB-GYN specialists.
• Oversee IVF-related processes and ensure the highest standards across all procedures.
• Ensure policies are followed in cases of IVF failure, including reimbursements.
• Monitor and ensure accurate, timely, and legible documentation by all clinical teams.
• Maintain high standards of hygiene to minimize hospital-acquired infections.
• Ensure proper maintenance, safekeeping, and accessibility of medical records.
• Maintain data regarding referrals, walk-ins, bookings, and reasons for lost conversions.
• Implement an effective patient feedback and issue-resolution system.
• Oversee procurement, inventory, and materials management with cost efficiency.
• Ensure compliance with NABH / NABL / ISO and state / local regulations.
• Implement quality assurance programs focused on safety and satisfaction.
• Conduct periodic clinical reviews with consultants and ensure timely follow-ups.
• Monitor center revenue and profitability;

take corrective actionswhen needed.

ensure coaching and development.

B. Reporting Responsibilities

C. Patient & Attendant Care

D. Manpower Management

E. Business Development

F. Event Management

G. Monitoring & Auditing

H. Training & Development

I. Accreditation & Certification

J. Asset Management

K. Financial Responsibilities

What You Need to Have – Qualifications & Attributes

Qualifications

Experience

Languages

Key Skills & Attributes