Service Engineer

Job Roles And Responsibilities

• Efficiently review loss reported and documents submitted based on details available in claim HUB / photos / video / physical inspection
• Review, reconcile, and negotiate with, repair facilities, customers, and loss assessors if required
• Work in multiple workstreams (OFR, CFR, Fast-track claims, Technical Reviews, Total loss, Process Audit and Quality Assurance)
• Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.
• Manage individual claims from start to resolution through investigation of internal and external facts, review of claim records and vehicle data, draft external correspondence regarding BAGICs insurance and legal position, and negotiate a resolution where proper at their level.
• Responsible for capturing EV-specific insights, including Competition info, Industry Trends, customer expectations etc.
• Responsible for standardization EV related operating procedures, Checklists etc.
• Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices

Qualifications We Look For

Skills Required

electric vehicles, Power Electronics, Excel