Head of Sales Operations

Job Description : Head - Sales & Operations Head (Retail Brand in Fashion)

Location : Delhi-NCR

Experience : 18–22 years

Business Channels : 80 EBOs | 200 MBOs | E-Commerce

Current Scale : ₹100 Cr | Growth Mandate : ₹300 Cr in 2–3 years

Reports To : Promoter of the Company

About the Role

We are an ambitious Indian Fashion brand entering a hyper-growth phase. With a strong presence across EBOs, MBOs, and e-commerce, we are now poised to scale from ₹100 Cr to ₹300 Cr in the next 2–3 years.

We are seeking a Sales & Operations Head who will directly partner with and report to the Promoter , acting as the strategic and executional anchor for the brand’s expansion journey. This is a role for someone who thrives on making the unthinkable possible , moves with extreme urgency , and has the passion and capability to create and scale businesses from the ground up .

What We Are Looking For

We want a leader who :

Thinks and acts like a business creator , not just an operator.

Has an innate ability to turn bold, ambitious goals into executable plans.

Moves with a founder-like sense of urgency and ownership .

Builds high-performing teams that are aligned, motivated, and accountable.

Is deeply outcome-oriented and thrives in fast-paced, high-growth environments.

Can work closely with the Promoter to translate vision into reality.

Key Responsibilities

1. Business Ownership & P&L Leadership

Lead the business roadmap to grow from ₹100 Cr to ₹300 Cr within 2–3 years.

Own the P&L for EBO, MBO, and e-commerce channels.

Build and execute a bold sales and operations strategy aligned with the MD’s vision.

Drive forecasting, planning, profitability, and operational efficiencies.

2. Rapid Retail Expansion (EBO / Franchise)

Build an aggressive EBO expansion blueprint for metro, Tier 1, and Tier 2 markets.

Create and scale a robust, profitable franchise network with strong partner ROI models.

Lead faster store rollouts, site identification, and operational readiness.

Ensure consistent brand standards through strong SOPs and customer experience metrics.

3. MBO Sales & Distribution Growth

Strengthen and scale the existing 200+ MBO partner network.

Expand into new territories and improve productivity and sell-through.

Drive visibility, merchandising excellence, and long-term partner relationships.

4. E-Commerce & Omni-Channel Growth

Scale marketplaces and the brand’s D2C business as core revenue drivers.

Improve assortment, visibility, conversion, and profitability through cross-functional collaboration.

Build a seamless omni-channel experience with unified inventory and customer engagement tools.

5. Team Leadership & Culture Building

Build and lead a mission-driven, high-performance sales and operations team .

Create a culture of speed, accountability, and execution excellence.

Mentor regional and functional leaders to operate at scale.

Foster a collaborative and solution-oriented environment across departments.

Professional Experience & Attributes

18–22 years in retail leadership roles, ideally in apparel or fashion wear.

Demonstrated experience in scaling retail networks and managing multi-format sales.

Strong P&L acumen and the ability to drive both topline and bottom-line performance.

Highly entrepreneurial, with a builder mindset and strong execution capability.

Excellent leadership, people development, and cross-functional influencing skills.

Ability to work closely with the MD as a trusted partner and growth driver.

Why This Role Is Transformational

This is not a routine operating role. This is an opportunity to co-create the next chapter of the brand with the Promoter, lead ambitious growth, and deliver outcomes that redefine what is possible in the Retail industry.