Client Support Engineer 2

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Position Name : Client Support Engineer

Process Name : Front Office Support- Trade Support-IBS

Location : Hyderabad

Department Brief

In today's rapidly evolving financial landscape, middle office teams within investment firms face increasing challenges, balancing routine operational tasks with demands for strategic business development. To enhance operational efficiency amid this growing market complexity, more organizations are turning to FactSet. Our Client and Managed Services team harnesses our advanced, proprietary middle office solutions and technology to empower our customers. With our dedicated experts, clients can adeptly manage complex workflows, maintain high data quality, and gain timely access to actionable information. By partnering with FactSet, clients transfer key functions of their business to us, enabling them to concentrate their internal resources on vital business development activities.

Your Team's Impact

In this team you will be working with our sophisticated financial software solutions. You will be the essential link between investment professionals and FactSet's software. Combining a thorough understanding of finance and technology with specific expertise in the FactSet platform, you will help clients streamline the research and analysis process. As part of this fantastic team, you will offer an unparalleled level of service along with insight into the intricacies and functionality of the FactSet platform. FactSet's business is based on 3 main pillars : Data, Software and Services. You will be part of the vital Services team that supplements the Data and Software business of our company.

Role Summary

We are looking for a Technology Consultant to join our Buy-side Client and Managed Services team in Hyderabad - an individual who is enthusiastic, intellectually curious and takes pride in the work they do . We offer the opportunity to become a subject matter expert in the FactSet Core Analytics products suite and solutions by bridging the gap between investment and software professionals. The role requires collaborative partnership with a diverse range of stakeholders including client representatives, sales, product specialists and engineers.

As a member of our team , you will be working with some of the biggest names in the global Asset & Wealth Management Industry on B-One - a sophisticated financial software solution for Performance and Statistics Measurement, Attribution and GIPS ® in 4 main areas :

• Pre-Sales activities

You will be taking part in many core components of our Specialty Sales process, supporting the global team in activities including Preparation of detailed POCs (Proof of Concepts) using client's data and creation of RFPs (Requests for Proposal).

You will be working with our global professional services teams on implementing the solution on both - on premise or hosted on AWS (Amazon Web Services) - environments. The process will follow a project plan and tasks will involve gathering initial requirements, making all the necessary configurations, loading market data and the client's portfolio data, testing, results reconciliation, training and all the required steps for completion of the implementation according to client requirements.

You will be working closely with business stakeholders on client side (such as business analysts from Performance and Reporting teams) to help them with their business requests, questions, and queries.

You will act as a qualified dedicated resource helping our clients scale and maximize the value received from the solution while building a strong relationship with some of FactSet's biggest clients. As part of the role, you'll need to understand the business context of our clients and provide advice, guidance, and training. The main goal of the service is to deliver high quality performance numbers, ensuring all steps of the calculation workflow - from data in to results our - are flawlessly executed.

Key Responsibilities and Tasks :

Desired Qualifications, Skills & Experience

Aptitudes in the below areas will give you an advantage over others, but are not obligatory :

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means :

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications

Company Overview :

FactSet ( NYSE : FDS | NASDAQ : FDS ) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn .

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.