Site Reliability Engineer

We are looking for a L0 and L1 Site Reliability Engineer (SRE) Support to join our Krutrim Cloud Site Reliability operations team and ensure the smooth functioning of our cloud infrastructure powered by OpenStack and Kubernetes . In this role, you will focus on monitoring , basic troubleshooting , and incident response , helping to maintain high system availability, reliability, and performance. You will be responsible for identifying and addressing simple issues, as well as escalating more complex problems to senior SREs when needed.

The ideal candidate should have a basic understanding of cloud infrastructure (especially OpenStack and Kubernetes ), containerized environments , and system monitoring. This position offers an excellent opportunity for someone looking to grow into a more advanced SRE or DevOps role.

Key Responsibilities :

For L0 Support (Level 0) :

• Incident Monitoring & Triage :
• Respond to system alerts, monitor infrastructure health using tools like Prometheus , Grafana , and Observability for both OpenStack and Kubernetes.
• Identify low-level issues and follow runbooks or predefined scripts to perform first-level triage.
• Document and escalate unresolved incidents to L1 or L2 based on established escalation protocols.
• System Health Checks :
• Perform daily health checks for Kubernetes pods, nodes, and OpenStack instances.
• Verify basic functionality of VMs , containers , and network services within the environment.
• Basic Troubleshooting :
• Resolve simple issues such as VM reboots, pod failures, and network connectivity issues within OpenStack or Kubernetes environments.
• Follow the predefined steps for basic troubleshooting tasks like restarting services or clearing logs.
• Ticket Management :
• Log incidents and issues into a ticketing system (e.g., JIRA , ServiceNow ) for tracking and escalation.
• Update incident tickets and provide relevant information for ongoing resolution efforts.

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For L1 Support (Level 1) :

Skills & Qualifications :

Required Skills :

Preferred Skills :