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Ecommerce Operations Executive
Ecommerce Operations ExecutiveGreenHonchos • Thane, IN
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Ecommerce Operations Executive

Ecommerce Operations Executive

GreenHonchos • Thane, IN
14 hours ago
Job description

Experience : 1–2 Years

Location : Noida, Sector 3

Employment Type : Full-time

About the Role :

We are looking for a detail-oriented and proactive E-commerce Operations Executive to manage the day-to-day operations of our retail brand’s website. The ideal candidate should have hands-on experience in product listing, order management, catalogue updates, and coordination with internal teams to ensure smooth and efficient online operations.

Key Responsibilities :

📌 Website & Product Management

  • Manage product listings, descriptions, pricing, and inventory updates on the brand’s website.
  • Ensure accurate catalogue uploads with proper images, attributes, tags, and SEO-friendly content.
  • Coordinate with the design / content team to update banners, landing pages, and seasonal collections.

📌 Order & Inventory Management

  • Monitor daily orders, track dispatches, and coordinate with warehouse / logistics teams.
  • Ensure timely order processing, cancellations, refunds, and exchanges.
  • Regularly review stock availability, track slow-moving products, and maintain stock sync with the warehouse.
  • 📌 Customer Experience

  • Coordinate with the customer support team to resolve order-related queries.
  • Track delays, escalations, and ensure high customer satisfaction levels.
  • 📌 Data & Reporting

  • Generate daily / weekly / monthly reports on sales, returns, and overall website performance.
  • Monitor website KPIs such as conversion rate, traffic, bounce rate, and product performance.
  • Identify operational gaps and recommend improvements to enhance user experience and sales.
  • 📌 Coordination & Cross-functional Support

  • Collaborate with marketing, design, warehouse, and finance teams for smooth workflow.
  • Assist in campaign launches, discount setups, and promotional activities on the website.
  • Required Skills & Qualifications :

  • 1–2 years of experience in e-commerce operations for a retail brand website.
  • Strong understanding of product cataloguing, order flow, payment gateways, and inventory systems.
  • Hands-on experience with platforms like Shopify / WooCommerce / Magento (any one).
  • Proficiency in MS Excel / Google Sheets for reporting and data analysis.
  • Excellent communication and coordination skills.
  • Detail-oriented with the ability to multitask and meet deadlines.
  • Nice-to-Have

  • Basic understanding of SEO, analytics tools, and marketplace operations (Amazon, Myntra, etc.).
  • Awareness of UI / UX fundamentals for website improvement suggestions.
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    Operation Executive • Thane, IN

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