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Senior Analyst, Sales Operations
Senior Analyst, Sales OperationsTekwissen India • Bangalore, Karnataka, India
Senior Analyst, Sales Operations

Senior Analyst, Sales Operations

Tekwissen India • Bangalore, Karnataka, India
23 days ago
Job description

Overview :

TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures

Position : Senior Analyst Sales Operations

Location : Bangalore / Hyderabad

Duration : 12 Months

Job Type : Contract

Work Type : Onsite

Job Description :

  • The client provides technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire challenge and respect every one of our over 100000 employees.
  • We also provide them with unparalleled growth and development opportunities.
  • Discover this for yourself as an Analyst Sales Operations on our Sales Support team.
  • Sales Support plays a critical role in ensuring the smooth operation of sales platforms and customer-facing tools.
  • As an Analyst you will be responsible for incident management technical troubleshooting and coordination across teams to resolve issues impacting sales systems order management and customer care tools.
  • Youll also support the clients Premier Page platform helping internal users navigate and resolve technical challenges.
  • This role requires strong analytical skills a customer-first mindset and the ability to work cross-functionally to minimize service disruptions and enhance user experience.

Key Responsibilities

  • Provide first-level technical support and incident management for sales tools OMS and Premier Page platforms.
  • Troubleshoot and resolve issues or escalate to appropriate teams when necessary.
  • Collaborate with IT operations and support teams to ensure minimal disruption to business processes.
  • Educate users and offer proactive support for recurring or known issues.
  • Work flexible hours including evening or night shifts to support global operations.
  • Essential Requirements

  • High school diploma or equivalent; associate degree or technical coursework preferred.
  • 1 2 years of relevant experience in technical support or sales operations.
  • Verbal and written expertise in German x2 or French x1 or Japanese x2 or Chinese x2 or Portuguese x1 or Spanish x1 or Korean x1
  • Strong troubleshooting skills and familiarity with the clients tools related to customer care order processing and sales.
  • Excellent communication and coordination skills across teams and stakeholders.
  • Strong analytical and problem-solving abilities.
  • Desirable Requirements

  • Knowledge of the clients Premier ecosystem and sales processes.
  • Experience with order-to-cash (OTC) workflows.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficiency in Microsoft Office tools (Outlook Teams Excel Word OneNote).
  • Mandatory Skills

  • 1 3 years in international BPO
  • STS Order Management or OTC background
  • Verbal and written expertise in any one German x2 or French x1 or Japanese x2 or Chinese x2 or Portuguese x1 or Spanish x1 or Korean x1
  • Support experience in similar domains
  • Strong verbal and written communication
  • Multi-tasking stakeholder engagement and real-time problem-solving
  • Experience :

  • Total Exp 1-3 yrs
  • Rel Exp- 1-3 yrs
  • TekWissen Group is an equal opportunity employer supporting workforce diversity.

    Key Skills

    Sales Experience,Microsoft Access,Power BI,Pivot tables,Analysis Skills,Microsoft Powerpoint,Retail Link,Salesforce,Microsoft Excel,Sales Analysis,CRM Software,Data Analysis Skills

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Analyst Operation Analyst • Bangalore, Karnataka, India

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