Operations Associate / Manager (Bangalore)

READ THE ENTIRE JOB POST BEFORE APPLYING, ELSE YOU WILL MISS CRITICAL STEPS TO BE CONSIDERED FOR THIS JOB.

Location :

Bangalore and Occasional travel to Hyderabad

Employment Type : Full-Time

Number of Openings : Multiple

Salary :

Above Industry Standards

Experience Level :

2+ years preferred; Hotel Management or Hospitality / F&B experience is a strong plus

ABOUT FOOD CLOCK

NOTE :

We are proud to be an IPO-bound company, aiming to launch our public offering by 2029-30. This milestone aligns with our mission to expand our impact, innovate, and deliver value to customers and partners. This forward-looking statement is based on current plans and market conditions and is subject to change. We invite you to join us on this exciting journey of growth and transformation.

Food Clock (www.foodclock.in) is a B2B food aggregator company operational since 2017 in Bangalore and Hyderabad. Boutique clientele includes :

EY, CRED, Truecaller, ZoomCar, redBus

Narayana Education, Rubrik, Talent Sprint

Gartner, TotalEnergies, and many more

Mission : “Bringing the Best of Bengaluru, in Every Bite” We deliver gourmet meals and curated experiences for corporate clients.

POSITION OVERVIEW

As Operations Manager, you will lead, optimize, and scale daily operations. You’ll oversee vendor management, logistics, customer service, and quality control across Bangalore and occasionally Hyderabad operations - delivering an exceptional experience to clients and partners. The role demands people leadership, process improvement, and strong hospitality sensibility.

KEY RESPONSIBILITIES

Operations & Process Management

1.

Establish, streamline, and enforce best-in-class operational processes for food delivery, packaging, logistics, and supply management

2.

Map, manage, and optimize delivery fleet operations (food runners, logistics)

3.

Oversee timely dispatches and ensure safe, hygienic food packaging and delivery

4.

Prepare and communicate weekly menus with client organizations; coordinate customization requests

Partner & Vendor Management

5.

Onboard and actively manage external partner kitchens

6.

Conduct regular audits and provide actionable feedback to kitchen partners on taste, profile, recipe quality, and hygiene

7.

Negotiate contracts and oversee the procurement of ingredients, packaging, and supplies

8.

Build and maintain long-term relationships with kitchen vendors and delivery partners

People Management

9.

Lead, train, and motivate operations staff and ground personnel; set clear KPIs and performance standards

10.

Resolve ground-level challenges through coaching and process improvement

11.

Foster a collaborative, customer-first team culture

Quality Assurance & Client Engagement

12.

Deeply understand food taste, profile, trends, and recipes to ensure customer delight

13.

Handle customer escalations with urgency and professionalism; ensure rapid and effective resolution of service issues

14.

Implement systems to gather and act upon customer feedback

Reporting & Analysis

15.

Analyze process performance and prepare weekly / monthly operational reports (including Excel-based KPIs)

16.

Use data analytics for continuous improvement in speed, quality, and cost management

17.

Manage budgets and inventory; control wastage and promote sustainability

Additional Duties

18.

Collaborate with sales / marketing teams for new client onboarding, menu launches, events, and campaigns

19.

Ensure compliance with FSSAI and regulatory standards

20. Drive process automation and adoption of digital tools

REQUIRED QUALIFICATIONS

Education

Graduate degree in Business, Supply Chain, Operations, Hospitality, or Hotel Management (hotel management preferred)

Master's degree or specialized certification (F&B / Hospitality / Logistics) is a plus

Experience & Skills

2+ years in operations management in food delivery, hospitality, restaurant / QSR, or supply chain (highly preferred)

Direct experience in people management, ground team leadership

Proven hands-on experience with food quality monitoring and vendor feedback

Strong negotiation and vendor management skills

Intermediate to advanced skills in Excel, operational analytics, and reporting tools

Knowledge of FSSAI, hygiene and food safety protocols

Core Competencies

Excellent verbal and written communication in English (must), Hindi (must), and local language (optional)

Ability to lead by example and motivate ground teams

Strong customer service mindset and quick problem-solving abilities

Process-driven with relentless attention to detail

Entrepreneurial, energetic, and results-oriented

LANGUAGE REQUIREMENTS

English (fluent

& must)

Hindi (fluent & must)

Kannada (for Bangalore & optional)

Telugu (for Hyderabad & optional)

WORK ENVIRONMENT & LOGISTICS

Primary Location : Bangalore

Additional Operations : Hyderabad

On-site / In-office role; significant ground engagement with kitchens and delivery staff

Standard hours : 8am-6pm, with flexibility for field work, client meetings, and events

Outstation travel may be required (~10%) to Hyderabad

PERFORMANCE METRICS

Service delivery timeliness (% on-time deliveries)

Customer satisfaction and escalation resolution rate

Food quality audit scores and vendor feedback improvement

Cost control and operational efficiency KPIs

Vendor compliance & partnership growth

COMPENSATION & BENEFITS

Base salary above industry standards (with performance incentives)

Quarterly / annual bonuses linked to operational KPIs

Free all-day food

Medical insurance (self, spouse, kids)

Paid leaves, team outings and trips

Support for professional certifications

Fast-track promotion track for high-performers

APPLICATION & INTERVIEW PROCESS

HOW TO APPLY

Submit your application with :

1.

Read

and review LinkedIn job application to

understand your fit

2.

Then take 16 personality profile free test on https : / / www.16personalitylab.com / and

download the pdf report

3.

To apply for this position

Send an email with Subject : Application for Operations Associate / Manager on

hr@endgategroup.com

4.

Attach

16 personality profile pdf report

and mention your

LinkedIn link

5.

Share Cover Letter highlighting your marketing and sales experience and motivation, references from previous employers or clients

Selection Stages

1.

Application & Initial Screening :

Email Resume / LinkedIn profile review,

16 personality profile pdf report

shared on

hr@endgategroup.com

2.

Phone Interview :

Competency and motivation assessment (30-45 minutes)

3.

In-Person Interview :

With Manager (45-60 minutes)

4.

Role Play :

Operations demonstration and people handling scenario

5.

Final Round :

With Founder / CEO for cultural fit and strategic alignment

6.

Background Check & Reference Verification

Expected Timeline

Application to offer : 2-3 weeks

EQUAL OPPORTUNITY STATEMENT

Food Clock and The Apprize, as a part of EndGate Global, are equal opportunity employers committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of gender, age, religion, caste, creed, disability, or background.

FREQUENTLY ASKED QUESTIONS

Q : Is relocation assistance provided?

A : Relocation assistance can be discussed based on candidate profile and experience.

Q : What is the onboarding timeline?

A : Standard onboarding is 2-3 weeks, including product training, client interaction, and market familiarization.

Q : Is there work-from-home flexibility?

A : Operations-heavy roles require in-office presence and field visits. WFH is not available for this position.

Q : Is Hospitality / Hotel Management degree necessary?

A : No, however, hospitality / hotel management degree holders or those pursuing it may have advantage in growth opportunities.