Operations Executive in Bangalore

Key Responsibilities

• Franchise & Company-Owned Outlet Management : Oversee operational performance across both franchise-owned and company-owned outlets to ensure compliance with brand standards and SOPs.
• Franchise Relations : Act as the primary point of contact for franchise partners, addressing operational challenges, performance reviews, and support requirements.
• Strategic Growth Initiatives : Collaborate with senior management to develop and implement strategies for outlet growth, profitability, and efficiency.
• Cross-Functional Coordination : Work closely with Supply Chain, Business Development, Marketing, and Training teams to ensure cohesive operational execution.
• New Outlet Launch Support : Assist the Business Development team in launching new outlets — from pre-opening setup to post-launch stabilization.
• Online Ratings & Reputation Management : Monitor and improve online ratings across delivery platforms (Swiggy, Zomato, etc.) by ensuring high operational and service quality.
• Operational Excellence : Ensure seamless day-to-day operations, maintaining consistency in service, quality, and customer experience across all outlets.
• Performance Monitoring : Track key operational KPIs including sales, costs, and customer satisfaction to identify improvement opportunities.
• Compliance & Audit : Conduct regular audits for hygiene, safety, and brand compliance across all outlets.
• Reporting & Insights : Provide detailed operational reports and insights to management for data-driven decision-making.

About Company : Bogmalo Foods and Hospitality LLP is a dynamic QSR management and consulting company specializing in franchise expansion, operations, and compliance across India. With brands like Uncle Peter's Pancakes under its umbrella, Bogmalo Foods works closely with franchise partners to streamline onboarding, optimize supply chains, ensure regulatory compliance, and drive a consistent customer experience across multiple outlets. The firm supports COCO, FOFO, FOCO, and COFO franchise models, enabling flexible growth strategies for F&B entrepreneurs.

Skills Required

Operational Excellence, strategic growth initiatives , Performance Monitoring, franchise relations