User Experience Architect

About Plivo

Plivo is a leading technology company transforming customer engagement for some of the world’s largest B2C brands, including Uber, WhatsApp, and Zomato. Our AI agents platform automates the entire customer lifecycle - from acquiring, engaging, and supporting customers - through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection.

With a 150+ member team based out of India & US. We are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong.

The Opportunity :

We are looking for a strategic design leader who wants to lead a high-performance team while remaining a hands-on master of their craft.

• You will take complete ownership of the user experience for our AI Agents Platform. You won't just receive requirements;

you will shape them. You will be a key strategic partner to Engineering and Product leadership, entrusted to make critical product decisions, clear roadblocks, and drive the vision from concept to code.

This is your chance to lead the design for a complex, logic-based, and AI-native product. If you love taming complexity, mentoring talent, and having the autonomy to unblock teams and ship world-class software, this role is for you.

What You'll Do :

you will challenge assumptions, suggest proactive improvements, and help define what we build to ensure business impact.

What We're Looking For :

you design systems thatsolve business problems.

Why Plivo?

Interested candidates may also route your updated profiles along with your portfolios to sri.lakshmi@plivo.com or write to me in case of any queries.