Customer Success Manager

Role & Responsibilities

• Develop an intimate understanding of your customers’ businesses
• Develop a network of champions within each account through education, coaching and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader / subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Be an expert on trends and best practices for digital marketing and analytics
• Enlighten our customers with insights garnered from their own data and industry trends
• Ensure customers get maximum value from customer engagement by leveraging full platform functionality
• Handle customer concerns with confidence, putting them at ease
• Generate Case Studies, Testimonials & PR from customers opportunities
• Learn best of the marketing technologies and concepts
• Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
• Represent on behalf of customers / company at different forums / webinars

What’s in it for you?

Qualifications