Technical Solutions Manager - India

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

Reproduce customer environment and run tests

Manage and address electronic tickets efficiently

Liaise between sales team, customer success team, and customers to properly address customer problems

Troubleshoot and configure software and hardware

Qualifications

2+ years' of technical support experience

Customer service oriented

Strong written and verbal and troubleshooting skills

Qualifications & Requirements

1. Education & Professional Background

Bachelor’s degree or above in Electrical Engineering, Automation, Energy & Power Engineering, or related fields preferred.

2. Management & Leadership

Proven experience in team management, talent development, and performance enhancement.

Ability to coordinate resources between headquarters and local operations and effectively drive strategy execution.

3. Industry Experience

Minimum 2 years of after-sales management experience in the solar or inverter industry.

4. Localized Operational Capability

Familiarity with India’s service market, customer behavior, and business ecosystem.

Demonstrated experience in building localized service systems from scratch (0 to 1).

5. Language & Location Requirements

Strong communication skills in both English and Chinese, to coordinate with headquarters and local customers.

Willingness to be based in India long-term, with occasional travel to Shenzhen as required.