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Service Manager
Cothas Coffee CoGreater Bengaluru Area, India22 days ago
Job descriptionAchieving TAT as per set timelines Ensuring customer satisfaction Responsible for spare / consumable tracking, minimizing spare replacements, Assessing job card, arrive reports based on no of visits per machine / month, Handling & monitoring key accounts, Coco Store operations directly Plan for Repair, complete cleaning of machines post demos and Keep track on manual brewer / automatic / milk boilers installation, demos (if Complete end to end monitoring of refurbishment of machines. Planning & execution of spare indents, vendor follow ups, GRN tracking. Conduct monthly review meetings with service team. Communication with a team and clients. Knowledge of computer software and hardware. Problem-solving abilities and analytical thinking. Organizational skills and tasks management. Attention to detail.
SERVICE MANAGER
Responsibilities / Duties –
- Developing & Implementing service SOPs, exercising control measures
- Plan & execution of PM services to 100%
- Manage service team, assigning & monitoring daily work.
- planning & execution of monthly Demos, Installation, disconnections
- Service personal training & maintain review tracker.
- Plan & control of spare / consumable inventory, stock movements,
replacements,
assess cost spent per machine / technician, maintain monthly tracker and MIS.
extract summary of spare cost spent per machine / track health of the machine.
disconnections, keep the same ready in working condition for next usage.
need be), repair works.
Work Experience – 10-15 Years (Below 40 Years)
Skill Set -
Education – Engineering or Diploma (Electrical / Electronics)
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Service Manager • Greater Bengaluru Area, India
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