Service Desk Manager

We are hiring for Service Desk Manager for a management consulting firm.

Business Title : Service Desk Manager

Exp : 10+yrs

Mode : Hybrid

Location : Gurgaon

Job Description

We are seeking a dynamic and experienced Service Desk Manager to lead a team of Procurement Operations Service Desk Specialists managing queries from stakeholders and suppliers on Source to Pay activities. . The ideal candidate will possess exceptional leadership skills, extensive experience in people and stakeholder management, and a deep understanding of procurement processes.

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field
• Minimum of 10 years’ experience in procurement, with at least 3-4 years in a senior managerial role.
• Proven expertise in people management, with a track record of developing high-performing teams.
• Strong understanding of Source to Pay procurement processes and policies, compliance, and SNOW management.
• Understanding of Purchase-to-pay tools (e.g., Coupa, Ariba, Oracle, etc.). Experience in Coupa will be a plus.
• Experience of managing multi geographies across time-zones
• Proficiency in Microsoft suite (Word, Excel, and PowerPoint)
• Global Experience within the professional services industry in procurement or related function

Pls share your resume leeba@mounttalent.com