Technical Support Engineer

Role Purpose(s)

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

Job Responsibilities & Duties

Operates and monitors all systems, applications, network and telecommunication line usage

Fault response, troubleshooting and incident / problem management : Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties

Perform and execute user service requests in accordance with QMS standard.

Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.

Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)

Day-to-day data center Physical Security Controller to maintain proper security within the data centre

Maintains and monitors usage of storage media, stationery, etc.

Generate inventory and statistical reports

Must be willing to work 24x7 12hr shifts

Any other duties as and when assigned.

Qualifications

2+ years' of Technical Support for Network Operations Center (NOC)

Customer service oriented

Strong written and verbal and troubleshooting skills

Education Requirements

Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic

Working Experience Requirements

Basic knowledge in PC operations and computer networking.

Experience in computer operations environment

Fresh diploma graduates are welcome to apply.

Skills Required

Strong problem-solving skills and attention to detail.

Excellent communication skills, both verbal and written.

Ability to work independently and as part of a team.

Windows and Linux Knowledge

ITIL Foundation

Solid knowledge of Linux operating systems (e.g., Red Hat, CentOS, Ubuntu, Debian).

Experience with basic system administration tasks, including user management, software installation, and package management (e.g., yum, apt).

Familiarity with command-line tools and shell scripting.