Customer Support Specialist

CSafe is looking for a Customer Support Specialist to join our world-class global customer service team. This role is responsible for Asia Pacific customer base, but will be performed From Panvel Office, Maharashtra, India. Standard Working schedule is Monday through Saturday from 09 : 00 am to 05 : 00 pm. You will be responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements. You will be reporting directly to the Service Delivery Manager.

CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus, deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission.

Come join our growing industry and build your career with us!

Key Responsibilities :

• Processing purchase orders and leases, across CSafe’s full product and service range.
• Answering any incoming customer inquiries, using your in-depth knowledge of products, and utilizing all relative internal channels.
• Liaising with all relevant internal departments regarding the management of inquiries, orders, and lease requests through to completion – providing a true end-to-end customer experience.
• Take responsibility for the full resolution of assigned complaints and incidents – ensuring all relevant internal departments are engaged.
• Ensuring personal performance meets or exceeds the published Key Performance Indicator (K.P.I) targets.
• Completing trainings to ensure skills are in line with the job role requirements.
• Work with customer service manager to ensure a world class customer service is being delivered and overall customer satisfaction is achieved.
• Acknowledge and resolve customer complaints. Escalate to Customer Service Manager if necessary.
• Perform other duties that are assigned by management to provide a seamless customer experience.

Knowledge, Skills & Abilities :

Education & Experience :

Work Schedule :

Why Join Us :

Ongoing training and professional development.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.