System Support Engineer

Job Overview :

Soffit is seeking a dedicated and qualified System Support Engineer to maintain and enhance its server, storage, and cloud infrastructure. The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience with both on-premises and cloud-based technologies and the ability to provide Level 2 and Level 3 technical support.

Key Responsibilities :

Technical Responsibilities :

• Maintain and optimize server infrastructure.
• Administer and support on-premises and cloud environments (AWS, M365, EMS).
• Perform proactive server / service monitoring and maintenance.
• Manage patches for servers and storage systems.
• Maintain inventory and asset records for Server / Storage / Cloud environments.
• Generate daily and weekly system performance reports using NOC tools.
• Create monthly availability and performance reports via the IT Service Desk.
• Prepare quarterly infrastructure assessment reports (Excel, PowerPoint).
• Maintain accurate incident and resolution logs within the IT Service Desk system.
• Provide L2 and L3 technical support to end-users when required.
• Implement and track change management requests through the IT Service Desk.
• Adhere strictly to organizational compliance standards including ISO 27001 : 2022 and TISAX .

On-Call & Escalation Support :

Client Responsibilities :

Service Provider Responsibilities :

Mandatory Requirements :