Delivery Lead Digital Products– Everyday Banking

The Digital Products Delivery Lead –Everyday Banking / Mobile banking role is responsible for Co-Owning and facilitating the delivery of the mobile banking digital products for their tribe along with Product Owners and Global Product Owners.

Candidate must possess excellent Domain, problem solving skills and functional understanding of banking domain in the context of Web, Mobile and Tablet Channels for Payments, KYC, Customer Onboarding and Servicing for Business Banking and SME Customers under Retail Banking and Wealth Management business segment of Emirates NBD Group. DL must stay updated with industry trends, regulatory requirements, and emerging technologies like AI / ML, IoT and biometrics. Achieve highest degree of platform stability and compliance to NFRs. Apply domain knowledge to guide project teams and make informed decisions.

Delivery Lead’s main responsibility is managing the interfaces and dependencies of Digital Product’s Epics / Features which need to be delivered by IT Platforms. They need to ensure that required feature is placed on the backlog of the relevant IT Teams with right priority and delivery commitments as needed. They are also responsible to track those dependencies as per agreed cadence while highlighting and mitigating associated risks.

Delivery Lead is also Scrum Master of Scrum Masters team with their tribe (Scrum of Scrums). Responsible for facilitating and coordinating of the activities within the tribe. In addition, the Delivery Lead also act as a point of escalation for any issues or risks, ensuring complete focus on delivering efficiency and business value in the Agile delivery squads for their respective tribes.

Delivery Lead also facilitates and supports the Tribe Leads and Product Owners in managing and tracking product’s funding while providing the budget utilization updates to the relevant stakeholders. They are also responsible to conduct the Product’s Portfolio Reviews for their tribes with relevant Tribe Leads, Business Owners and IT Leadership Teams as well as providing the portfolio updates to the PMO’s Portfolio Management Team for their tribes for Business Portfolio Review Meetings.

Delivery Leads are also responsible to facilitate the Tribe Leads / Platform Owners setting up new squads and assisting in sizing the new demands as and when needed.

Delivery Leads are also responsible to oversee vendor based deliveries and turn key teams with vendors for their respective tribes as needed, also regularly track progress of OKRs and KPIs, reporting to Head of Digital products and other key stakeholders to keep them informed.

While Tech Leads in the squads are responsible for release management, Delivery Leads are responsible for facilitating them by aligning all dependent IT Platforms and Teams for their respective releases and owning end to end release management process.

Delivery Leads are also responsible to track and manage the product’s AMCs and overseeing the product’s technical health, resilience, and production issues resolution as per required SLAs.

Delivery lead is responsible for ensuring all the Digital products under the Tribe meets highest level Quality, Security standards and regulatory requirements of the respective region.

Delivery Lead is also responsible for facilitating the Tribe Leads / Platform Owners in setting up new squads and assisting in sizing the new demands as and when needed.

Delivery Leads are also responsible for Managing Resource Capacity of their tribes with the help of Tribe Leads and Products Owners. Delivery Leads help the Product Owners in raising the resourcing demands and ensuring the resource hiring and placement in the squad with the help of workforce management team. If needed, they are also responsible to participate in the resource fitment interviews along with respective Chapter Leads and Workforce Management Team to assess the right fitment for their tribe.

Delivery Leads are also responsible for identifying, evaluating & onboarding vendors / partners and track product deliveries for their respective tribes as needed.

The Delivery Lead must be a proficient communicator able to raise and discuss issues and conflicts with senior stakeholders. They must be a expert problem solver by providing the structural resolutions of the blockers in their respective delivery tribe.

Role Requirements :

• Mobile / online Banking extensive experience
• CAPEX & OPEX experience
• Ability to work under pressure, manage client expectations effectively
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Assisting with internal and external communication, improving transparency, and radiating information Excellent planner who can plan 2-3 steps ahead of the team and surface hidden risks 2-3 levels deep within the team
• Establish strong relationships with Scrum / product owners to understand strategic, tactical and operational challenges in Business units, define technology solutions to address and arrive solutions
• Excellent communication skills with the ability to influence senior client business and IT executives on transforming towards agile
• Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions
• Ability to work at an abstract level and continuously ‘pivot’ to arrive at the highest impact answer for the client
• Well versed with automated build and test strategies using DevOps tools
• Excellent leadership skills and enjoys teaching / mentoring others
• Facilitating discussion, decision making, and conflict resolution
• Track & report KPIs for delivery performance & Quality
• Use data & analytics to inform decision making and foster data driven approach to delivery management
• Regularly review team performance, identifying areas of improvement and implementing actionable plans to enhance efficiency
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
• Excellent leadership skills and enjoys teaching / mentoring others
• Facilitating discussion, decision making, and conflict resolution